Customer Relations Specialist

Company Name : Oil Can Henry
TheCustomer Relations Specialistat Valvoline Instant Oil Change (VIOC) acts as the voice between our Technicians and our customer's satisfaction. This person greets all incoming customers and will be the first interaction someone has with our service center.
OurCustomer Relations Specialistengage with people all day every day.
Responsibilities include:
Delivers a positive first impression to each guest by having a warm and friendly greeting.
Performs Outback procedure when necessary on the vehicles that arrive on the lot of the service center.
Adheres to all company policies and SuperPro? 10 procedures.
Performs top-side basic services by adhering to VIOC procedures.
Performs second-party checks for bottom-side technician by visually verifying and performing call-outs to ensure all necessary services have been performed correctly.
Requests second-party checks on the bottom-side of the vehicle by using proper call-outs for each item to ensure all necessary services have been performed correctly.
Maintains the top-side service area keeping the guest waiting areas clean and neat. Such as counters, rest rooms, and waiting area. To help maintain VIOC's reputation for quality service and to attract guests and avoid safety hazards.
Performs other duties as assigned.
Knowledge and Skills:
Effective interpersonal, oral communication skills
Understanding of safety policies and practices
Must have reliable transportation
Physical Requirements:
Must have full mobility and twisting
Must stoop several times per vehicle up to numerous times per hour of work
Must be able to stand for extended period of time each shift worked
Must be able to climb stairs
Rarely to occasionally able to lift 50 lbs
Valvoline is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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